Privacy Policy

Effective Date: January 1, 2025
Website: https://cynthiareynoso.com
Company: Reynoso & Co at Empower Home Loans

Reynoso & Co at Empower Home Loans (“we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”).

By using this Site, you agree to the practices described in this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out a contact or inquiry form

  • Apply for prequalification or loan information

  • Subscribe to a newsletter

  • Respond to surveys or promotions

  • Communicate with us through the Site

This information may include:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Any other information you choose to provide

You may visit our Site anonymously; however, certain features may not be available without providing personal information.

Non-Personal Information

We may automatically collect non-personal information when you interact with our Site. This may include:

  • Browser type

  • Device type

  • Operating system

  • IP address

  • Internet service provider

  • Pages visited and time spent on the Site

  • Referring website addresses

This information helps us understand how visitors use our Site and improve user experience.

Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to enhance your experience. Cookies are small files placed on your device that help us:

  • Recognize returning visitors

  • Understand Site usage and performance

  • Improve functionality and content

You can set your browser to refuse cookies or alert you when cookies are being used. Disabling cookies may affect certain features of the Site.

How We Use Your Information

We may use the information we collect for purposes including:

  • Responding to inquiries and customer service requests

  • Providing information about mortgage products and services

  • Processing requests or applications you submit

  • Sending newsletters, updates, and marketing communications (if you opt in)

  • Improving our website, services, and user experience

  • Administering promotions, surveys, or other Site features

  • Maintaining the security and integrity of our Site

You may opt out of marketing emails at any time by using the unsubscribe link in our emails or contacting us directly.

How We Share Information

We do not sell your personal information.

We may share your information only in the following circumstances:

  • With service providers who assist us in operating our business or website (such as hosting or email services), under confidentiality obligations

  • When required by law, regulation, legal process, or governmental request

  • To protect our rights, property, or safety, or that of our users or others

  • In connection with a business transfer such as a merger, acquisition, or asset sale

All third parties are expected to protect your information and use it only for the purposes for which it was disclosed.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any third-party sites they visit.

Children’s Privacy

Protecting the privacy of children is important to us. Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it.

Your Choices and Rights

You may:

  • Opt out of marketing communications at any time

  • Contact us to update or correct your personal information

  • Request that we delete your personal information, subject to legal or regulatory requirements

To make a request, please contact us using the information listed below.

California Privacy Rights

If you are a California resident, you may have additional rights under California law, including the right to:

  • Request information about the categories of personal information we collect and how we use it

  • Request deletion of personal information, subject to certain exceptions

  • Request correction of inaccurate personal information

  • Opt out of the sale or sharing of personal information (note: we do not sell personal information)

We will not discriminate against you for exercising your privacy rights. To submit a request, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Your continued use of the Site after changes are posted signifies your acceptance of the updated policy.

We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Reynoso & Co at Empower Home Loans
759 W. Alluvial Ave., Ste. 101
Fresno, CA 93711
Phone: (559) 859-3660
Email: Cynthia@cynthiareynoso.com